Features
Find, understand, and act on the conversations that matter.
Colloqia brings the full workflow into one place, from discovering discussions across your selected sources to understanding their context, deciding what to do, coordinating your team, and learning over time.
Find important conversations
Colloqia monitors your selected sources and surfaces the discussions that matter to your business.
- —Monitor selected online sources
- —Create watchlists for products, competitors, topics, questions, and terminology
- —Find discussions you already know to search for
- —Discover adjacent communities, people, questions, and emerging language
- —Detect recurring needs and developing topics
- —Receive a focused daily briefing
Understand what is happening
See the full picture around each discussion — not just the post itself.
- —See participants and organizations involved
- —View related and previous conversations
- —Understand community rules and terminology
- —Identify products, publications, events, and sources referenced
- —Recognize recurring questions and broader patterns
- —Explore how discussions connect across sources
Know what matters to the business
Colloqia ranks conversations by relevance to your specific company — not by generic popularity.
- —Rank conversations by customer-specific relevance
- —Explain why a conversation was selected
- —Identify customer questions, product needs, competitor mentions, and possible opportunities
- —Show freshness and confidence
- —Allow users to correct classifications and priorities
Decide what to do next
Not every conversation needs a response. Colloqia helps you choose the right next step.
- —Respond
- —Research
- —Assign
- —Save
- —Monitor
- —Create content
- —Record product feedback
- —Update company knowledge
- —Follow up
- —Take no action
Prepare informed responses
When a response is appropriate, Colloqia helps you write one that fits the context.
- —Use approved company knowledge
- —Reference relevant products, expertise, and previous material
- —Apply community-specific guidance
- —Draft, shorten, expand, revise, and add supporting information
- —Review possible risks
- —Require human review before anything is published
Coordinate the team
Work together without duplicated or conflicting participation.
- —Assign owners
- —Set priorities and due dates
- —Add notes
- —Review drafts
- —Track status
- —Maintain an audit trail
- —Prevent duplicated or conflicting participation
Learn over time
Colloqia gets more useful as it accumulates knowledge about your business and communities.
- —Preserve Community Memory
- —Track recurring questions and needs
- —Compare performance across sources
- —Record outcomes
- —Recognize patterns over time
- —Improve recommendations based on reviewed decisions and results